OSS Time

Terms of Service

Terms of use for the OSS Time service

This is an informative English translation. The legally binding version of these documents is the Czech one.

Version: 1.0 · Effective from: 17 May 2026 · Last updated: 17 May 2026

Service operator: DataOps, s.r.o., Company ID (IČO) 19550731

1. Introductory provisions

1.1 These Terms of Service (the “Terms”) govern the contractual relationship between:

  • the Operator of the OSS Time service: DataOps, s.r.o., Company ID 19550731, VAT ID CZ19550731, with its registered office at U Školičky 1148, 253 01 Hostivice, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 388314, represented by Eva Martínová, Managing Director (the “Operator”), and
  • the Client — a legal entity (a sports club, association, business company or other entrepreneur) holding a duly assigned Company ID that uses the OSS Time service (the “Client”).

1.2 The OSS Time service (the “Service”) is a SaaS software application for managing sports clubs — in particular for keeping records of members, attendance, payments, lessons, statistics and related data.

1.3 The Service is intended exclusively for entrepreneurs and legal entities (B2B). These Terms do not apply to consumers within the meaning of Section 419 of the Czech Civil Code.

2. Definitions

Term Meaning
Service The OSS Time application operated on the domains app.osstime.online and osstime.online
Account The Client's user account in the OSS Time application, tied to a specific club
Subscription A recurring fee for using the Service on a monthly or annual basis
Trial A free trial period of 30 days from account creation
Club members Natural persons recorded by the Client in the application (trainees and their legal guardians)
DPA The Data Processing Agreement, forming an annex to these Terms
Price list The valid price list of the Service published at osstime.online

3. Subject of the contract

3.1 Under the conditions set out in these Terms, the Operator provides the Client with access to the OSS Time service over the internet, and the Client undertakes to pay the agreed fee for this access.

3.2 The functional scope of the Service is described on osstime.online. The Operator makes reasonable efforts to ensure the Service functions properly but does not guarantee uninterrupted availability — routine outages and updates may occur.

3.3 The Client acknowledges that the Service is provided “as is” and that its functional scope may change over time. The Client will be informed of material changes pursuant to Article 11 of these Terms.

4. Formation of the contract

4.1 The contract between the Client and the Operator is formed by registering a club at app.osstime.online/signup, whereby the Client expressly confirms acceptance of these Terms and the Privacy Policy.

4.2 Registration may only be carried out by a person authorized to act on behalf of the Client (statutory body, employee with power of attorney, etc.). The Operator is entitled to require verification of such authorization.

4.3 After a club is registered, a free trial period of 30 days (the Trial) automatically begins, during which the Client has access to the full functionality of the Service without having to enter payment details.

5. Subscription and payment terms

5.1 Prices for using the Service are published at osstime.online and form an integral part of these Terms. The Operator is a VAT payer and prices are stated according to the current price list.

5.2 The Subscription is offered on a monthly or annual basis. The Client makes this choice in the application after the Trial ends.

5.3 Payments are processed through the payment service provider Stripe Payments Europe, Ltd. The Client expressly agrees that the Operator may charge recurring payments according to the chosen subscription mode.

5.4 The Client receives a tax document (invoice) automatically by email after each payment. Invoices are archived for 10 years in accordance with Act No. 563/1991 Coll., on Accounting.

5.5 The Operator is entitled to change the Price list of the Service. The Client will be informed of any change at least 30 days in advance via the email stated in the Account. If the Client does not agree with the price change, they may terminate the contract pursuant to Article 6.2 no later than the effective date of the change; if no termination is delivered, this is deemed acceptance of the new price.

5.6 After the Trial ends, if the Client does not pay the Subscription, the Account switches to “read-only” mode — the Client can still see their data but cannot make entries, changes or use attendance scanning. Data remains stored pursuant to Article 7, and the Client may resume using the Service at any time after renewing the Subscription.

5.7 Refund of paid Subscription

5.7.1 The monthly Subscription is non-refundable. Upon termination during a paid month, the Client has access to the Service until the end of that billing period.

5.7.2 The annual Subscription is non-refundable, except in the cases set out in Article 5.7.3.

5.7.3 If the Operator discontinues the Service or materially limits its functional scope pursuant to Article 6.3, it will refund the Client a pro-rata portion of the annual Subscription corresponding to the unused period.

6. Term and termination

6.1 The contract is concluded for an indefinite period with automatic renewal of the Subscription in the cycle chosen by the Client (monthly / annual).

6.2 The Client may terminate the contract at any time by cancelling the Subscription in the application or via the Stripe Customer Portal. Termination takes effect on the last day of the paid subscription period; until then the Client retains the full scope of the Service.

6.3 The Operator may terminate the contract with a 90-day notice period. The notice period begins on the day following delivery of the notice to the Client's email stated in the Account. The Operator will refund the Client a pro-rata portion of the Subscription pursuant to Article 5.7.3.

6.4 The Operator may terminate the contract without notice if the Client:

  1. materially breaches these Terms, in particular fails to pay the Subscription even after repeated reminders;
  2. misuses the Service in a way that threatens its operation or the security of other Clients (e.g. spam, scraping, reverse engineering);
  3. damages the reputation of the Operator or the Service (e.g. content contrary to law).

6.5 Deleting a club can be done by the Client self-service from the application settings. Deletion is performed as recoverable for 30 days — during this period the Client may restore the club. After 30 days all club data is permanently removed (except for an anonymized audit record for accounting). An active Subscription is cancelled immediately without refund.

7. Client's rights and obligations

7.1 The Client undertakes to:

  1. keep login credentials confidential and protect their Account from misuse;
  2. use the Service in accordance with these Terms and applicable law;
  3. not misuse the Service — in particular to refrain from spam, scraping, reverse engineering, attempts to breach security, distributed access, high-volume automated queries, etc.;
  4. have a valid legal basis for processing the personal data of their Club members (in particular guardians' consents for minors), or otherwise rely on another legal basis under the GDPR;
  5. ensure that users authorized by the Client (coaches, other owners) respect these Terms;
  6. pay the Subscription on time according to the chosen mode;
  7. keep the contact details in the Account up to date (in particular the email).

7.2 The Client is solely responsible for the content and accuracy of the data they enter into the application and for their relationships with their Club members.

8. Operator's rights and obligations

8.1 The Operator undertakes to:

  1. operate the Service with reasonable care and professional diligence;
  2. make reasonable efforts to ensure the availability of the Service and the security of data (backups, encrypted communication, access rules);
  3. respond to the Client's support requests generally within 3 business days of their receipt at info@wearedataops.cz;
  4. give reasonable advance notice of planned outages where the nature of the outage allows;
  5. process the personal data of the Client and Club members in accordance with the Privacy Policy and the DPA.

8.2 The Operator is entitled to:

  1. temporarily limit the availability of the Service for maintenance, updates or security incidents;
  2. change the Service's features — adding new features and modifying or removing existing ones. The Operator informs the Client in advance of material changes (functional limitations);
  3. suspend the Client's Account if misuse of the Service is suspected, until the situation is clarified.

9. Liability for damages

9.1 The Operator is liable for damage caused intentionally or by gross negligence in accordance with the general provisions of the Civil Code.

9.2 The Operator's total liability for any damage arising in connection with use of the Service is limited to an amount equal to the total Subscription paid by the Client over the preceding 12 months before the damage occurred.

9.3 The Operator is not liable, in particular, for:

  1. lost profit, indirect damage or consequential damage;
  2. damage arising from an outage or failure of subprocessors (Firebase, Stripe, Resend, internet operators);
  3. damage caused by misuse of the Client's login credentials, unless caused by the Operator's fault;
  4. damage arising from improper use of the Service by the Client or persons authorized by them;
  5. damage caused by force majeure, e.g. natural disasters, cyberattacks not caused by the Operator, power grid or internet infrastructure outages;
  6. damage caused by content entered by the Client into the application.

9.4 The Operator does not warrant the accuracy and completeness of data entered into the Service by the Client or persons authorized by them.

10. Protection of personal data

10.1 The processing of personal data of application users is governed by the Privacy Policy available at /en/ochrana-osobnich-udaju.

10.2 As the Client processes the personal data of Club members within the Service, the Client is the controller in this relationship and the Operator is the processor within the meaning of Article 28 of the GDPR. A Data Processing Agreement (DPA) is concluded for this relationship, forming an annex to these Terms, which the Client accepts together with the Terms upon registration.

10.3 The Client acknowledges that data export regarding Club members is, for security reasons, provided upon a written request sent from the club owner's email to info@wearedataops.cz. The applicant verification procedure is described in the Privacy Policy.

11. Changes to the Terms

11.1 The Operator is entitled to unilaterally amend these Terms, in particular in connection with legislative changes, changes to the Service's functionality or for other legitimate reasons.

11.2 The Operator will notify the Client of any change by email at least 30 days before it takes effect. If the Client does not agree, they may terminate the contract pursuant to Article 6.2 no later than the effective date of the change. If no termination is delivered within this period, this is deemed acceptance of the new version of the Terms.

11.3 The current version of the Terms is always available at osstime.online/obchodni-podminky. The Operator maintains the version history internally and will provide it to the Client on request.

12. Complaints and support

12.1 In the event of a defect in the Service (malfunction, error, unavailability), the Client may report it to info@wearedataops.cz with a description of the defect, the date and relevant circumstances.

12.2 The Operator undertakes to respond to a complaint generally within 3 business days and, where a defect is acknowledged, to remedy it within a reasonable period.

12.3 The Operator does not provide technical support beyond the scope of the Service — i.e. it is not responsible for matters concerning the Client's devices, internet connection, browser, etc.

13. Communication between the parties

13.1 All communication between the Client and the Operator takes place primarily electronically via the email provided by the Client in the Account, or via notifications within the application.

13.2 The Client is obliged to maintain a current contact email in the Account. Delivery of an email to this address is deemed delivery to the Client.

13.3 The Operator can be reached at info@wearedataops.cz.

14. Final provisions

14.1 Matters not governed by these Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.

14.2 Any disputes arising from these Terms will be resolved primarily amicably. If no agreement is reached, the dispute will be settled by the competent general court according to the Operator's registered office (the Municipal Court in Prague).

14.3 Severability clause: Should any provision of these Terms become invalid, ineffective or unenforceable, this does not affect the validity of the remaining provisions. The parties undertake to replace the invalid provision with one that most closely matches its purpose and content.

14.4 These Terms take effect on 17 May 2026 and fully replace any previous versions.

14.5 The Data Processing Agreement (DPA) is an annex to these Terms and is accepted together with the Terms upon registration.

Operator

DataOps, s.r.o. U Školičky 1148, 253 01 Hostivice, Czech Republic Company ID: 19550731 · VAT ID: CZ19550731 Registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 388314 Email: info@wearedataops.cz Web: osstime.online